Return & Refund Policy
Last updated: September 08, 2025
At RIVORAFISH, customer satisfaction is important to us.
We want every customer to feel confident when purchasing our fishing-inspired products.
RIVORAFISH is operated by JUNYIP TRADING (HONG KONG) LIMITED.
Return Period
Customers may request a return within:
30 days after receiving their order.
To be eligible for a return:
- Items must be unused
- Items must remain in original condition
- Proof of purchase must be provided
How To Request A Return
To start a return request, please contact our customer support team:
Email:
service@rivorafish.com
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Our team will review your request and provide further instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within:
7 days after delivery.
Please provide photos showing the issue so we can assist you as quickly as possible.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the approval status.
Approved refunds will be processed to the original payment method.
Please allow additional processing time depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The incorrect item was shipped
- A confirmed product issue exists
Return Address
JUNYIP TRADING (HONG KONG) LIMITED
Address:
FLAT/RM 901
YIP FUNG BUILDING
2-12 D'AGUILAR STREET
CENTRAL HK
Contact Information
Company Name:
JUNYIP TRADING (HONG KONG) LIMITED
Business Address:
FLAT/RM 901
YIP FUNG BUILDING
2-12 D'AGUILAR STREET
CENTRAL HK
Email:
service@rivorafish.com
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing RIVORAFISH.
We appreciate your trust and are committed to providing a reliable shopping experience for anglers and outdoor enthusiasts.